FAQsApril 28, 2023 2023-05-06 6:59
About Accounts and Orders
How do I create an account?
To create an account, click on the “My Account” link in the top right corner of the website and fill in the required information.
Do I have to register and sign in before shopping with Glass Dildo?
No, you can place orders without a buyer account on our website. Just add to cart or directly select “Paypal” and follow the next steps until your purchase is complete.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information and ensure your privacy.
Do I have to provide my full address?
Yes, whether to ship to a packing station or a residential address, the full address including street name and receiver name is necessary.
Will you send me unsolicited emails after I make a purchase?
Yes. Usually, you will receive two emails for every purchase you make.
The first email will confirm that we have received your order and it’s being processed.
The second email will inform you that your order has been processed, shipped, and will include your order’s tracking code(s).
Shipping and Tracking Orders
Do you offer international shipping for glass dildos?
Yes, we offer international shipping for glass dildos. However, shipping times and costs may vary depending on your location.
When will my order ship?
- In-stock glass dildo orders ship within 24 hours of purchase.
- Not-in-stock glass dildo ship directly from our China factory within 3-5 days of purchase.
How do I change my shipping address?
After receiving the order, we can change the shipping address within 1-2 business days. If you want to update your address, please contact us. Email: [email protected] or Call us: +1 (212) 518 4308.
But, we do not support changing the shipping address after shipping has started. Therefore, please make sure the shipping address is correct before shipping.
How long does it take for me to receive my order?
- In-Stock Glass Dildo: 2-5 Days Shipping time.
- Not In-Stock Glass Dildo: Free Shipping (7 – 15 Business Days) & Expedited Shipping (3 – 6 Business Days. For more details, please check our Shipping Guide Page.
How to get my tracking number?
We will send a tracking number to your Email box once your order is shipped. You can track it on our Tracking page with the tracking number.
For more questions, please contact us via Email: [email protected] or Call us: +1 (212) 518 4308.
Are all orders discreet?
Yes. We are an online shopping site for professional glass dildos. We ensure privacy. On the package, there are no words or descriptions about sex. 100% privacy package!
What is a glass dildo made of?
The glass dildo is made of Borosilicate Glass, silky smooth with no cracks or sharp points, non-toxic, and body safe.
Do glass dildos come in different sizes and shapes?
Can I use a glass dildo with a partner?
Yes, glass dildos can be used alone or with a partner. They are versatile and can be incorporated into a variety of sexual activities.
How should I store my glass dildo?
Glass dildos should be stored in a cool, dry place away from direct sunlight and extreme temperatures. They should also be kept away from other toys that could scratch or damage the glass.
Are glass dildos suitable for temperature play?
Yes, glass dildos are great for temperature play. They can be warmed up in warm water or cooled down in the refrigerator to add an extra sensation to your play.
Will using a glass dildo hurt or cause discomfort?
Glass dildos are smooth and non-porous, making them ideal for comfortable and pleasurable use. However, it is important to use plenty of lubrication and to start slowly to avoid discomfort.
Returns and Exchanges
What is your return policy for glass dildos?
Please contact [email protected] or online the customer service agent on the website if you need to refund or return your order. For sanitary purposes, All sales are final, When you receive your package, promptly check the items to make sure the items are in working condition. More Please click our return page.
What if my glass dildo arrives damaged?
I received the wrong item
If the products delivered to you are completely different from the one you order and we confirm that the error is on our part, We will send you the correct product or a full refund(if you don’t want we resent the correct item to you, we will full refund to you ).
Can I change or cancel an order after I've submitted it?
Yes, your order processing starts within 12 hours of receipt of your payments.
If you want to change or cancel your order, please contact us by email at [email protected] or call us directly at +1 (212) 518 4308 before delivery. If your order was shipped, we can not cancel the order.
How to cancel my order?
If you want to cancel your order, please contact us before delivery.
(a). Cancellation made within 12 hours of purchase will incur a 5% transaction fee (Paypal or your bank charges, we do not charge any cancellation fee).
(b). Cancellations made within 12-24 hours of purchase will incur a 20% cancellation fee.
(c). If we have already shipped your order, then the order cannot be canceled, please understand.
So, please make sure your order is correct before you hit the submit button.
For any cancellation request, You must notify us in time via email or online chat.
Email: [email protected] or Call us: +1 (212) 518 4308.
About the warranty
Do you offer a warranty, or return&refund service?
Yes, we offer warranty service: For items that arrive damaged or defective, we offer to resend/exchange/refund service if you can provide a picture/video to support your claim.
Find more details of our warranty, and return&refund policy.
How to get a discount before I make the purchase?
We offer coupons for our subscribers by email/SMS/pop-up, you can get the code from there and apply it when checkout.
By the way, we do have sales promotions and you can easily find the code in the homepage banner and apply it when checkout.
How to apply the discount code?
You can use the code in the checkout and apply it in the blank.